Quality E-Shop Recognition Scheme
優質網店認證計劃
Online Enrollment & Management System
網上報名及管理系統
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Enrollment Form

Field marked with * must be filled.必須填寫有 * 項目。
Company Profile 公司資料
Apply Membership Now
立即申請會員
  1. The company should be the managing company of the participating e-shop.
    報名公司必須為參與網店之管理公司。
  2. Please provide company website if it is different to the URL of participating e-shop.
    請提供如公司網址有別於網店網址。
  3. Participating company is required to provide copy of HK Business Registration for Association's verification.
    參與公司需要提交香港商業登記證明之副本以供協會核實參與資格。
  4. The application deadline will be on the prior working day if the 10th of every month is on weekend or public holiday.
    如適逢每月10號是週末或公眾假期，截止報名日期將提前至前一個工作天。
Plans and Participation Fee 計劃及參與費用
Member
會員		 Non-Member
非會員
Plan 1 計劃一
Standard Assessment 基本評審
Retailer with physical outlet(s)
設實體零售店舖的零售商		 HK$2,000
 HK$2,400
E-tailer (without physical outlet(s))
不設實體零售店舖的網上零售商		 Free 免費 8
(For 1st Assessment Only
只適用於首次評審)
Plan 2 計劃二 4
All-round Assessment 全面評審
Retailer with physical outlet(s)
設實體零售店舖的零售商		 HK$3,000
 HK$3,800 *
E-tailer (without physical outlet(s))
不設實體零售店舖的網上零售商		 HK$1,000
Re-assessment 5
重新評審 5		 HK$1,500
 HK$1,900
Contact Person 聯絡人
1. Contact person(s) to receive Assessment Report, Recognition Logo and Certification
收取優質網店評審報告及認證商標之聯絡人資料
First Contact Point 第一聯絡人
    
Second Contact Point 第二聯絡人
    
2. Contact information to provide customer service support
提供有關客戶服務支援之聯絡資料
    
Login Detail 登入資料
case sensitive 區分大小寫
8-12 characters
(any character from A-Z, a-z, 0-9, case sensitive)
System will send the system generated temporary password to "First Contact Person" and "Second Contact Person" email address upon approval on your enrollment. For security reason, please change the password and don’t share your login name and password.
在本協會核實你的申請後，系統會發出 臨時密碼至第一聯絡人及第二聯絡人登記的電郵地址。基於保安理由，請更改密碼及勿向任何人士透露閣下的登錄名稱及密碼。
Participating E-Shop Information 參與網店資料
(Please provide if any 如有, 請提供)
如資料不足，請填寫 N/A
Please fill N/A in case of insufficient info
HK$ 港幣
Session 1
From
To
Session 2
From
To
Ratio of online customers in past 6 months 過去 6 個月網購客源比例 *
At least one region must be filled 必須填寫最少一個地區
%
%
%
%
Ratio of targeted online customers in next 6 months未來 6 個月目標網購客源比例 *
At least one region must be filled 必須填寫最少一個地區
%
%
%
%
Estimated ±% on promotion budget on e-shop in next 6 months未來 6 個月用於網店宣傳的預算 *
Main Product Line(s) / Business Nature of Participating E-Shop * 4 網店之主要產品系列 / 業務類別 * 4

12. The Association reserves the rights of final decision in the acceptance, assignment and change of category of participating e-shops.
      香港零售管理協會保留對所有參與網店的接受申請、所屬組別及組別更改的最終決定權。

13. Food Shops: No dine-in services are provided.
      食品店：指不設堂食服務之食店。

14. If particular product categories involved high priced transaction, payment logistics and reimbursement for online purchase would be in prior arrangement
      with the Association.  Please contact the Association for scheme details if participating e-shop is in other retail business categories.
      個別零售業務類別涉及高金額交易，有關參與是次計劃的網上購物付款流程及報銷程序需與協會另作事前商討。如參與網上商店為其他零售業務類別，
      請先聯絡協會查詢計劃詳情。

System Information 網店系統資料
  1. Your e-shop is being deployed on a trusted hosting platform / e-marketplace / licensed software / open source which provides web security. *
    你的網店開設在可靠並提供 網路安全措施的 網站寄存平台 或 電子市集 或 以認可軟件/開源軟件開發。 *
  1. Third party is deployed to audit web security status of your e-shop annually. *
    你的網店每年均會聘請第三方公司進行網店安全審核。*
  1. Two-factor authentication is applied for membership's sign-up / account login / information change etc. as extra layer of security. *
    當顧客註冊成為會員/登入賬戶/更改賬戶資料等等，你的網店應用了雙重身份驗證以增加額外網絡安全。*
  1. Your e-shop is being hosted in an "ISO 27001 Certified" Data Centre with availability up to 99.5% and also performs data backup from time to time. In case of downtime, the e-shop can be restored service within: *
    你的網店寄存在獲ISO27001國際認可的數據中心(正常運行水平達至99.5%)，並會定期進行數據備份。在如遇上系統故障的回復時間是：： *
  1. Essential contents on your e-shop are easily accessible by assistive technologies. On pages with essential information, such as company background, scope of service, address and contacts, HTML heading mark-up (h1..h6) are used to identify headings in the content, which allows assistive technologies to present the heading status of text to users. *
    你的網店結構可易於配合輔助工具使用。在重點頁面（例如公司背景、服務範圍、地址和聯繫人）上使用HTML標題標記加註（h1..h6）的方式以識別內容中的標題。用戶可透過輔助工具讀取標題，以理解文本的標題狀態。 *
  1. Your company has installed endpoint protection software and firewall to protect network and keeps updated regularly. *
    貴公司已安裝端點保護軟件和防火牆以保護網絡，並定期更新。 *
  1. Your e-shop does not have any records of trading in counterfeit goods. *
    你的網店沒有任何售賣偽造品的紀錄。 *
  1. Online payment option(s) provided by your e-shop fulfill the requirement of Payment Card Industry Data Security Standard (PCI DSS). *
    你的網店的支付方式是符合支付卡產業資料安全標準規範。 *
Online Purchase and Reimbursement Arrangement for Contract Fulfillment 履行交易評審消費確認及報銷安排
The Association would arrange mystery shopper to conduct online purchase at your e-shop in order to complete "Contract Fulfillment" (one of the perspectives of the assessment criteria). The online purchase and reimbursement would be arranged as follows:

此計劃的其中一項評審範疇為"履行交易"，協會必須安排神秘顧客於你的網店進行消費活動才可以作出此部份之評審。其消費及報銷安排如下：

Online Purchase 進行消費
  • The below agreed maximum consumption amount should be prepaid at the time of enrollment.
    以下最高消費金額必須在報名時預先繳交。
  • The mystery shopper would conduct online purchase at your e-shop according to the agreed maximum consumption amount, including delivery charge, membership registration fee or any other charges.
    神秘顧客將按同意之最高消費金額進行消費 (其金額需包括運費、會員登記費及其他不可免除的網購雜項費用)。
  • Assessment would be made for the part of "Contract Fulfillment" after the transaction.
    神秘顧客將在完成交易後，就參與網店履行交易部份作出評審。
Reimbursement Arrangement 報銷安排
  • The mystery shopper would return the received goods and purchase invoice to the Association after the assessment. A crossed cheque would be issued to refund the balance of prepaid consumption amount.
    神秘顧客會於評審後將所收到的貨品及付款單據交回協會。協會將按交易所牽涉的剩餘金額以劃線支票退回票參與網店。
  • The association would send the crossed cheque, received goods and purchase invoice altogether by courier (courier cost is paid by receiver).
    協會將於把劃線支票、收到的貨品及付款單據以速遞(到付)送到 貴公司。
HK$
Documents for Submission 需提交之文件
Please upload required documents according to your member status.請根據您的會員狀態上載所需文件。
HKRMA Members 協會會員
DOCUMENT 文件 1
Valid domain registration of participating e-shop *
有效網店域名註冊文件 *
File Type 檔案類別 : JPG / PNG / PDF
Less than 1MB | 1MB 或以下
Non-Member 非會員
DOCUMENT 文件 1
Business Registration copies of current and previous years *
本年及去年之商業登記證副 *
File Type 檔案類別 : JPG / PNG / PDF
Less than 1MB | 1MB 或以下
DOCUMENT 文件 2
Valid domain registration of participating e-shop
有效網店域名註冊文件
File Type 檔案類別 : JPG / PNG / PDF
Less than 1MB | 1MB 或以下
E-Shop Logo 網店標誌
Please provide E-Shop Logo for HKRMA promotion on Quality E-Shop Directory or other publicity. The logo would be used only if the e-shop passes the assessment.
請提供網店標誌作協會宣傳之用，包括網上優網店名冊及其他報章或網上宣傳。
File Type 檔案類別 : JPG / PNG / PDF
Less than 1MB | 1MB 或以下
Payment 付款
Enrolled Plan
Plan 1 : Standard Assessment
計劃一：基本評審
HK$
Maximum consumption amount
最高消費金額
0
Participation Fee
參加費用
0
Total 總額
0
HK$
Payable to "Hong Kong Retail Management Association Ltd"
Address: 7/F First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong
寄回協會(支票抬頭：香港零售管理協會有限公司)
地址：香港銅鑼灣禮頓道 33-35 號第一商業大廈 7 樓
If receipt is required, please fill in the following information:
如需收據，請填妥以下資料:

  
Terms and Conditions 條款及細則
Agreement to Conditions 協議條件
  1. Participating companies/e-shops are required to abide by all rules and regulations of the Scheme.
    參與公司/網店必須遵守「香港零售管理協會優質網店認證計劃」(「認證計劃」)的所有規則及規定。
  2. HKRMA reserves the right of ownership of all data as well as the assessment methods used in the Scheme.
    協會保留「認證計劃」所有數據及評審方法的擁有權。
  3. HKRMA reserves the right of final decision on all matters related to this Scheme and is not required to disclose any of the reasons relating thereto.
    協會保留所有與「認證計劃」相關事宜的最終決策權，且毋須作任何解釋。
  4. Participating companies/e-shops consent to the release to and/ or request for complaint records or information by HKRMA in relation to any allegation received by the Consumer Council and other related government departments or organizations against the participating companies for sale or dealing in pirated or counterfeit goods in the past twelve months.
    參與公司/網店同意零售業管理協會向消費者委員會及相關政府部門或其他機構，提供及/或索取有關參與公司/網店在過去12個月內由上述機構接獲的任何有關指稱公司售賣冒牌或盜版貨品的投訴紀錄及資料。
  5. HKRMA reserves the right to request supporting documents from participating companies/e-shops to prove the above declared information.
    協會有權要求參與公司/網店提供相關證明文件以核實以上申報資料。
  6. HKRMA shall not be responsible or liable in any occasional disputes / allegations between participating company and/ or its e-shop and individual online shoppers.
    參與公司/網店涉及與個別網購者因未能遵守網店內列明的承諾條款而產生的任何糾紛，協會將不會干涉其中及產生的任何責任問題。
Confidentiality 資料保密
  1. All information pertaining to the survey data and findings of individual participating e-shop will be handled with utmost care and strict confidentiality.
    協會將會保密處理參與網店的所有調查資料及結果。
  2. Participating e-shops' performance will not be disclosed, except for the "Category Leader" and "Industry Leader".
    除「組別領袖」及「行業領袖」外，協會不會披露其他參與網店的表現。
Category 零售組別
  1. The Association reserves the rights of final decision in the acceptance, assignment and change of category of participating e-shops.
    香港零售管理協會保留對所有參與公司/網店的接受申請、所屬組別及組別更改的最終決定權。
Withdrawal / Disqualification 取消申請/取消參加資格
  1. Withdrawals are not acceptable after the enrolment is received, and the participation fee will not be refunded.
    所有報名一經遞交，不得取消，報名費用一概不獲發還。
  2. Any false information given relating to the participating company/e-shop may result in disqualification of its entry, and any participation fee paid for the period will not be refunded.
    如參與公司/網店被發現虛報資料，其參加資格將即時被取消，已繳付的參加費用將不獲發還。
  3. HKRMA reserves the right to suspend or terminate the use of the Recognition Logo if it has reason to believe the participating companies/e-shops have failed to comply with the rules and regulations of the Scheme, or if any action is taken against such participating companies/e-shops by Consumer Council and other relatd government departments or organizations. The participating companies/e-shops are prohibited to use the logo on its e-shop, related advertisement and promotional materials.
    參與公司/網店在認證年度期間，如發現有任何違規情況，協會可終止認證，並禁止有關公司以認證標誌用於其網店頁面及任何廣告及宣傳品上。
Data Privacy Statement and Declaration 私隱條例及聲明
The information collected from your company will be used for purpose of processing your company's programme enrollment. Please note that it is mandatory for your company to provide all the data. If your company does not provide such data, the Association will not be able to process the enrollment. The Association intends to use all your company’s data for direct marketing; the data will be used for distributing circulars, publications, research materials, market information; direct marketing of the annual events, conferences, seminars, briefings, meetings, awards programmes, training programmes, and services of the Association; and direct marketing of activities similar to the Association’s above activities which are organized by the Association’s business partners. The Association shall not so use the data unless with your company’s consent. Your company has the right to request access to and correction of information held by us about your company. If your company wishes to access or correct the data, please contact us by writing to Ms. Ng at our address, by email (membership@hkrma.org) or by fax (2866-8380).

本協會收集的 貴公司資料將用作處理報名參加活動，請注意 貴公司必須提供所有資料，以便本會處理有關報名。本會將會使用 貴公司所提供的公司資料在直接促銷的用途上，包括協會的通告、刊物、研究資料、市場資訊；推廣協會的周年活動、研討會、會議、簡報會、獎項計劃、培訓計劃及服務，以及協會的合作夥伴所舉辦的同類活動。本會只在取得 貴公司的同意後才會使用有關資料。 貴公司有權要求查閱或更正公司的資料，請書面以郵寄、電郵(membership@hkrma.org)或傳真(2866-8380) 方式與本會職員吳小姐聯絡。
to the above stated use of the company's data in direct marketing. *
上述有關使用本公司的資料作直接促銷用途。 *
    
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