1. The company should be the managing company of the participating e-shop.
   報名公司必須為參與網店之管理公司。
2. Please provide company website if it is different to the URL of participating e-shop.
   請提供如公司網址有別於網店網址。
3. Participating company is required to provide copy of HK Business Registration for Association's verification.
   參與公司需要提交香港商業登記證明之副本以供協會核實參與資格。
4. The application deadline will be on the prior working day if the 10^th of every month is on weekend or public holiday.
   如適逢每月10號是週末或公眾假期，截止報名日期將提前至前一個工作天。

The Association would arrange mystery shopper to conduct online purchase at your e-shop in order to complete "Contract Fulfillment" (one of the perspectives of the assessment criteria). The online purchase and reimbursement would be arranged as follows:

此計劃的其中一項評審範疇為"履行交易"，協會必須安排神秘顧客於你的網店進行消費活動才可以作出此部份之評審。其消費及報銷安排如下：

Online Purchase 進行消費

• The below agreed maximum consumption amount should be prepaid at the time of enrollment.
  以下最高消費金額必須在報名時預先繳交。
• The mystery shopper would conduct online purchase at your e-shop according to the agreed maximum consumption amount, including delivery charge, membership registration fee or any other charges.
  神秘顧客將按同意之最高消費金額進行消費 (其金額需包括運費、會員登記費及其他不可免除的網購雜項費用)。
• Assessment would be made for the part of "Contract Fulfillment" after the transaction.
  神秘顧客將在完成交易後，就參與網店履行交易部份作出評審。

Reimbursement Arrangement 報銷安排

• The mystery shopper would return the received goods and purchase invoice to the Association after the assessment. A crossed cheque would be issued to refund the balance of prepaid consumption amount.
  神秘顧客會於評審後將所收到的貨品及付款單據交回協會。協會將按交易所牽涉的剩餘金額以劃線支票退回票參與網店。
• The association would send the crossed cheque, received goods and purchase invoice altogether by courier (courier cost is paid by receiver).
  協會將於把劃線支票、收到的貨品及付款單據以速遞(到付)送到 貴公司。

Agreement to Conditions 協議條件

1. Participating companies/e-shops are required to abide by all rules and regulations of the Scheme.
   參與公司/網店必須遵守「香港零售管理協會優質網店認證計劃」(「認證計劃」)的所有規則及規定。
2. HKRMA reserves the right of ownership of all data as well as the assessment methods used in the Scheme.
   協會保留「認證計劃」所有數據及評審方法的擁有權。
3. HKRMA reserves the right of final decision on all matters related to this Scheme and is not required to disclose any of the reasons relating thereto.
   協會保留所有與「認證計劃」相關事宜的最終決策權，且毋須作任何解釋。
4. Participating companies/e-shops consent to the release to and/ or request for complaint records or information by HKRMA in relation to any allegation received by the Consumer Council and other related government departments or organizations against the participating companies for sale or dealing in pirated or counterfeit goods in the past twelve months.
   參與公司/網店同意零售業管理協會向消費者委員會及相關政府部門或其他機構，提供及/或索取有關參與公司/網店在過去12個月內由上述機構接獲的任何有關指稱公司售賣冒牌或盜版貨品的投訴紀錄及資料。
5. HKRMA reserves the right to request supporting documents from participating companies/e-shops to prove the above declared information.
   協會有權要求參與公司/網店提供相關證明文件以核實以上申報資料。
6. HKRMA shall not be responsible or liable in any occasional disputes / allegations between participating company and/ or its e-shop and individual online shoppers.
   參與公司/網店涉及與個別網購者因未能遵守網店內列明的承諾條款而產生的任何糾紛，協會將不會干涉其中及產生的任何責任問題。

Confidentiality 資料保密

7. All information pertaining to the survey data and findings of individual participating e-shop will be handled with utmost care and strict confidentiality.
   協會將會保密處理參與網店的所有調查資料及結果。
8. Participating e-shops' performance will not be disclosed, except for the "Category Leader" and "Industry Leader".
   除「組別領袖」及「行業領袖」外，協會不會披露其他參與網店的表現。

Category 零售組別

9. The Association reserves the rights of final decision in the acceptance, assignment and change of category of participating e-shops.
   香港零售管理協會保留對所有參與公司/網店的接受申請、所屬組別及組別更改的最終決定權。

Withdrawal / Disqualification 取消申請/取消參加資格

10. Withdrawals are not acceptable after the enrolment is received, and the participation fee will not be refunded.
    所有報名一經遞交，不得取消，報名費用一概不獲發還。
11. Any false information given relating to the participating company/e-shop may result in disqualification of its entry, and any participation fee paid for the period will not be refunded.
    如參與公司/網店被發現虛報資料，其參加資格將即時被取消，已繳付的參加費用將不獲發還。
12. HKRMA reserves the right to suspend or terminate the use of the Recognition Logo if it has reason to believe the participating companies/e-shops have failed to comply with the rules and regulations of the Scheme, or if any action is taken against such participating companies/e-shops by Consumer Council and other relatd government departments or organizations. The participating companies/e-shops are prohibited to use the logo on its e-shop, related advertisement and promotional materials.
    參與公司/網店在認證年度期間，如發現有任何違規情況，協會可終止認證，並禁止有關公司以認證標誌用於其網店頁面及任何廣告及宣傳品上。

The information collected from your company will be used for purpose of processing your company's programme enrollment. Please note that it is mandatory for your company to provide all the data. If your company does not provide such data, the Association will not be able to process the enrollment. The Association intends to use all your company’s data for direct marketing; the data will be used for distributing circulars, publications, research materials, market information; direct marketing of the annual events, conferences, seminars, briefings, meetings, awards programmes, training programmes, and services of the Association; and direct marketing of activities similar to the Association’s above activities which are organized by the Association’s business partners. The Association shall not so use the data unless with your company’s consent. Your company has the right to request access to and correction of information held by us about your company. If your company wishes to access or correct the data, please contact us by writing to Ms. Ng at our address, by email (membership@hkrma.org) or by fax (2866-8380).

本協會收集的 貴公司資料將用作處理報名參加活動，請注意 貴公司必須提供所有資料，以便本會處理有關報名。本會將會使用 貴公司所提供的公司資料在直接促銷的用途上，包括協會的通告、刊物、研究資料、市場資訊；推廣協會的周年活動、研討會、會議、簡報會、獎項計劃、培訓計劃及服務，以及協會的合作夥伴所舉辦的同類活動。本會只在取得 貴公司的同意後才會使用有關資料。 貴公司有權要求查閱或更正公司的資料，請書面以郵寄、電郵(membership@hkrma.org)或傳真(2866-8380) 方式與本會職員吳小姐聯絡。