Quality E-Shop Recognition Scheme

E-Shop Quality Health Check

Does your e-shop include the following 5 important elements (T.R.U.S.T) of being a "Quality E-Shop"?
你的網店是否達到以上5個《優網店》重要元素 (『 T.R.U.S.T』)?
To have a preliminary review of your e-shop, please complete the following assessment and a detail report with professional suggestions will be followed.

FREE Assessment Now
The HKRMA Quality E-Shop Recognition Scheme aims to raise consumers' confidence in Hong Kong's e-shops by giving recognition to quality e-shops. The e-shop would be recognized as "Q-eShop" if the e-shops pass the assessment. Please CLICK HERE for the scheme details.

香港零售管理協會舉辦的「優質網店認證計劃」,為表現卓越的香港網店頒授認證,加強消費者於香港網店購物的信心。評審通過的網店方可獲協會認證為《優網店》。請 按此 瀏覽計劃詳情。

All fields must be filled.需填寫所有項目。
Company Profile 公司資料
Main Product Line(s) / Business Nature of Participating E-Shop 網店之主要產品系列 / 業務類別
Hardware and Development 硬件及發展
(* 1 point if YES; 0 point if NO)
  1. Your e-shop has been fully operative for at least a year (calculated from the first transaction date) and its domain name is officially registered and valid for at least 12 months with effective contact information of registrant.

  1. Your e-shop is a SSL Secure Site and valid for at least 6 months.

  1. Your e-shop is being deployed on a trusted hosting platform or e-marketplace which provides web security.

  1. Your e-shop is hosted in a Certified Data Centre and performs data backup from time to time.

  1. Your e-shop offers payment options through secured e-payment service provider.

  1. Your e-shop conducts regular check on its IP and domain name if they are blacklisted.

  1. Your e-shop does not have any records of trading in counterfeit goods.

  1. Your e-shop does not receive any complaints from Consumer Council in the past 12 months.

Customer Experience 顧客體驗
(* 1 point if YES; 0 point if NO)
  1. Your e-shop is running in form of website and provides online check-out option(s).

  1. Your e-shop is responsive designed or provides mobile version.

  1. The interface of your e-shop is clear and user-friendly.

  1. Customer service enquiry & contact information, terms & conditions and privacy disclaimer are clearly listed on your e-shop.
    你的網店清楚列明顧客查詢聯絡資料、條款及細則 及 私隱條例聲明。

  1. Your e-shop responses to customers’ enquiries and delivers within an agreed timeframe.
    你的網店可在承諾的時限內回覆顧客的查詢 及 履行交易送遞。

  1. The amount of selected items and other charges are clearly listed before check-out.

  1. Notification with order details will be sent to customer once transaction is completed.

  1. Your e-shop is easy accessible and friendly for person with disabilities.

Online Marketing 網上營銷
(* 1 point if YES; 0 point if NO)
  1. Online marketing tools or e-channels are used to draw tarffic and boost sales volume for your e-shop.

  1. Your customer database is well managed with effective targeted/personalized promotion for your e-shop.

Free Consultation 免費諮詢
  1. Free consultation for improving your e-shop.

Remark 備註
The above information and data will be kept confidential and will not be disclosed to any third party.

No part of this assessment form should be reproduced without the prior written permission of the Hong Kong Retail Management Association.
Media Partner

Exclusive Recruitment Media Partner

Exclusive Digital Media Partner

Exclusive Lifestyle Magazine Media Partner
Like Magazine is a bi-weekly free magazine distributed at over 200 spots including MTR exits, 7-Eleven, shopping malls, commercial areas and local universities. Along with its website and mobile app, the magazine provides trendsetting information of travel, beauty, health and lifestyle issues for Hong Kong commuters.